Terms and Conditions
These Standard Terms and Conditions (“Terms”) apply to Services provided by iPermit, LLC (“iPermit,” “we,” “us,” or “our”) to the Contractor identified in an executed Proposal and/or Statement of Work (“Contractor” or “you”). These Terms are incorporated by reference into each Proposal and SOW. These Terms do not require signature.
Effective Date: 7/6/2026
Definitions
“AHJ” means the Authority Having Jurisdiction, i.e., the governmental or quasi-governmental authority with authority over the Project/Site to interpret/enforce codes and to review, approve, issue, suspend, revoke, and/or close out permits and inspections (including third-party plan checkers/inspectors acting under AHJ authority).
“AI-Assisted” means using automated tools (including artificial intelligence-enabled features) for routing, drafting, transcription, summarization, or communications support.
“Change Order” means a written change to Scope, Deliverables, schedule, assumptions, or Fees accepted by both parties (including via email, portal approval, or e-signature).
“Confidential Information” means non-public information designated as confidential or that reasonably should be understood as confidential.
“Contractor Data” means information, documents, and materials Contractor provides or authorizes iPermit to use, including contact information for homeowners/tenants/occupants and project details.
“Fees” means iPermit service fees stated in the Proposal/SOW and any applicable price sheet, excluding Government Fees unless expressly included.
“Government Fees” means permit, plan check, inspection, and other fees charged by an AHJ, utilities, or other third parties. “Homeowner” includes homeowners, tenants, occupants, and other individuals at or associated with the Site. “Operational Communications” means status updates, requests for information, scheduling and access coordination, inspection coordination, and other routine project communications (including through iPermit’s portal notes/notifications). “Proposal” means an iPermit Contractor proposal executed by Contractor (or accepted as provided below) that incorporates these Terms.
“Services” means the services described in an executed Proposal and/or SOW (including permit processing/expediting, inspection coordination, HERS testing, permit close-out, and related construction support).
“SOW” means a statement of work issued under a Proposal describing project-specific Scope, Deliverables, and pricing.
Relationship of Documents; Order of Precedence
These Terms, together with each executed Proposal, applicable SOW, exhibits, and price sheets, form the parties’ complete agreement (the “Agreement”). If there is any conflict, the following order controls (highest to lowest):
1. Executed Proposal
2. Applicable SOW
3. These Standard Terms and Conditions
4. Exhibits/attachments
5. Price sheets
Conflict rules: (a) pricing conflicts → Proposal controls; (b) scope/service conflicts → SOW controls; (c) legal terms conflicts → these Terms control unless the Proposal/SOW expressly overrides a specific section of these Terms.
Independent Contractor
iPermit is an independent contractor. Nothing in the Agreement creates a partnership, joint venture, fiduciary relationship, or agency. Neither party may bind the other.
Services; Commercially Reasonable Efforts; No Guarantee
iPermit will perform Services using commercially reasonable efforts consistent with industry standards. iPermit does not guarantee permit issuance, approval timelines, inspection scheduling, inspection outcomes, or any action by an AHJ, inspector, Homeowner, utility, or other third party.
Statements of Work; Change Orders; Out-of-Scope Work
Services are provided only as described in the applicable Proposal/SOW. If Contractor requests changes, or additional work is required due to revised project information, additional jurisdictions, resubmittals, or AHJ comments/requirements, iPermit will notify Contractor and the parties will agree on a Change Order before iPermit proceeds (email/portal approval is sufficient).
Contractor Responsibilities
Contractor is responsible for providing complete, accurate, and timely information, documentation, and approvals necessary for iPermit to perform the Services. Contractor is responsible for compliance with applicable laws, codes, and regulations related to Contractor’s project and work. iPermit is not responsible for delays/failures caused by incomplete/inaccurate information, lack of Homeowner access, or third-party actions.
Fees; Invoicing; Payment; Taxes; Government Fees
Invoicing trigger. Unless the Proposal/SOW states otherwise, iPermit may invoice once a job is entered into iPermit’s portal and substantive work begins.
Payment terms. Net 30 days from invoice date unless otherwise stated in the Proposal/SOW.
Nonpayment. iPermit may suspend Services for nonpayment after notice; schedules and outcomes may be impacted. Taxes. Fees exclude taxes; Contractor is responsible for applicable taxes (excluding taxes on iPermit’s net income). Government Fees. All Government Fees and other AHJ charges are Contractor’s responsibility unless expressly included.
Permit Costs Not Included; Third-Party Charges
Permit fees and plan check fees vary and may change. iPermit does not control, set, or guarantee such fees, and the final total cost may not be known until assessed by the AHJ.
Communications; Homeowner Contact Authorization; TCPA/CIPA Protections
Operational Communications
Contractor authorizes iPermit to send Operational Communications through iPermit’s portal and by email/phone/text as needed to perform Services. Contractor is responsible for monitoring portal notes/notifications.
Contractor Representations (Required Consent; Records; Opt-Out)
Contractor represents and warrants that, before providing any Homeowner contact information to iPermit, Contractor has obtained and will maintain all legally required notices and consents permitting iPermit (and its agents/service providers) to contact Homeowners for operational purposes, including under the TCPA, CIPA, and applicable “do-not-call” and telemarketing laws.
Contractor further represents and warrants:
· Homeowner consent is prior express consent (and where required, prior express written consent) covering calls and texts, including via automated dialing systems and prerecorded/artificial voice (if used), for scheduling and service coordination related to the project.
· Contractor will maintain complete consent records (consent language, method, date/time, source, opt-out/revocation history) and will provide such records to iPermit within two (2) business days of request.
· Contractor will notify iPermit no later than five (5) business days after learning of: revocation/opt-out, do-not-call request, reassigned/wrong number, or any complaint/claim regarding communications; and Contractor will not provide (or will promptly remove) contact information where valid consent no longer exists.
· Contact information was collected, maintained, and transferred in compliance with applicable privacy and telemarketing laws.
Call/Text Recording; Monitoring; AI-Assisted Communications
Contractor acknowledges that calls may be monitored, recorded, transcribed, and summarized for quality, training, and operational purposes to the extent permitted by law. Contractor acknowledges iPermit may use AI-Assisted tools to support scheduling, routing, transcription, summarization, and communications support.
Limited Use
iPermit will use Homeowner contact information only for operational scheduling/service coordination and not for marketing or solicitation in connection with the Services.
Confidentiality
Each party will protect the other’s Confidential Information with reasonable care and use it only to perform under the Agreement. Standard exclusions apply (public, independently developed, rightfully received, etc.). Disclosure may be made if legally required with notice where permitted.
Limited Use
Contractor acknowledges that calls may be monitored, recorded, transcribed, and summarized for quality
Intellectual Property
All systems, portals, workflows, documentation, and processes used or provided by iPermit remain iPermit’s property. Contractor receives a limited, non-exclusive, non-transferable right to use iPermit systems solely in connection with Services.
Insurance
Each party will maintain commercially reasonable insurance appropriate for its operations and will provide proof upon reasonable request.
Warranties; Disclaimer
iPermit warrants Services will be performed in a professional and workmanlike manner consistent with industry standards. Except as expressly stated, iPermit disclaims all other warranties, including implied warranties of merchantability and fitness for a particular purpose. No warranty is made regarding AHJ outcomes or timelines.
Limitation of Liability
To the maximum extent permitted by law, iPermit will not be liable for indirect, incidental, consequential, special, or punitive damages (including lost profits, business interruption, or delay damages). iPermit’s total aggregate liability arising out of or related to the Agreement will not exceed the total iPermit service fees paid for the Services giving rise to the claim.
Indemnification
Contractor Indemnity (Broad; Communications/TCPA/CIPA)
To the fullest extent permitted by law, Contractor will defend (with counsel reasonably acceptable to iPermit), indemnify, and hold harmless iPermit and its members, officers, employees, agents, contractors, and affiliates from and against any claims, damages, fines, penalties, liabilities, investigations, citations, and expenses (including reasonable attorneys’ fees) arising out of or related to:
· Contractor’s work, breach of the Agreement, or violation of law/code;
· failure to obtain required permits before work (where applicable);
· Lack of Homeowner consent, failure to maintain consent records, failure to scrub/honor do-not-call obligations where required, wrong/reassigned numbers, or failure to notify iPermit of opt-outs/restrictions;
· any allegation that calls/texts/communications violated TCPA, CIPA, Do Not Call, or similar laws to the extent based on Contractor-provided contact information, consents, representations, or instructions; and
· iPermit’s good-faith reliance on Contractor-provided contact information, representations, or instructions.
This indemnity applies regardless of theory of liability and even if a claim alleges joint/concurrent negligence, except to the extent a court finally determines the claim was caused by iPermit’s willful misconduct.
Indemnification Procedure
iPermit will provide prompt notice (failure does not relieve Contractor unless materially prejudiced). Contractor controls defense/settlement, but may not settle in a way that admits liability or imposes obligations on iPermit without iPermit’s prior written consent.
Term; Termination
The Agreement starts upon Contractor’s acceptance of a Proposal or iPermit’s commencement of Services and continues until terminated. Either party may terminate an active engagement upon 30 days’ written notice unless a Proposal/SOW states otherwise. Termination does not affect payment obligations accrued prior to termination or provisions that by their nature survive.
Force Majeure
Neither party is liable for delays/failure to perform (except payment obligations) due to events beyond reasonable control, including AHJ closures/backlogs and third-party system failures.
Assignment; Subcontractors
Contractor may not assign without iPermit’s written consent. iPermit may assign to an affiliate or in connection with a merger/acquisition/sale of substantially all assets upon notice. iPermit may use subcontractors/service providers and remains responsible for its obligations.
Notices
Notices must be in writing and are effective when delivered personally, by nationally recognized overnight courier, or by email to the addresses in the Proposal/SOW (or as updated by notice). Email is effective upon transmission absent bounceback.
Dispute Resolution; Governing Law; Venue
The Agreement is governed by California law without regard to conflict-of-law principles. Any action arising out of or relating to the Agreement will be brought exclusively in the state or federal courts located in California, and each party consents to jurisdiction and venue there.
Entire Agreement; Severability; Waiver; Counterparts; E-Sign
The Agreement is the entire agreement and supersedes prior agreements/understandings (including any prior master services agreement). Amendments must be in writing and signed (email/e-signature acceptable). If a provision is unenforceable, the remainder remains effective. Waivers must be in writing. Proposals/SOWs may be executed in counterparts and by electronic signature.
Survival
Confidentiality, IP, Fees/payment obligations, limitation of liability, indemnification, dispute resolution, and any provisions that by their nature should survive, survive termination.
