Privacy Policy

iPermit USA (“iPermit,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information, including information collected through our website, online forms, iPermit Pro portal, email, phone communications, and SMS/text messaging programs.
Effective Date: 1/1/2022

Information We Collect

We may collect the following types of information when you interact with us:

Personal and contact information, such as your name, company name, mailing address, email address, phone number, and job or project details.
Permit, inspection, and service information, such as permit requests, project addresses, homeowner or contractor details, inspection scheduling information, HERS testing information, documentation, status updates, and related communications.
Account and portal information, such as login credentials, user activity, service requests, job status information, and documents submitted through iPermit Pro or other integrated platforms.
Communication information, including messages you send to us by email, website forms, phone, SMS/text message, or other communication channels.
SMS/text messaging information, including your mobile phone number, SMS opt-in status, message history, delivery status, HELP or STOP requests, and related consent records.
Website and technical information, such as IP address, browser type, device information, pages visited, referral information, and similar analytics data.

How We Use Information

We use the information we collect to:

Provide permit expediting, final inspection, HERS testing, iPermit Pro, and related services.
Process service requests and manage jobs, permits, inspections, documents, and status updates.
Communicate with contractors, homeowners, customers, inspectors, municipalities, and other parties involved in completing requested services.
Send service-related SMS/text messages, including appointment reminders, scheduling updates, job status updates, permit or inspection updates, document notifications, and customer support messages.
Respond to questions, support requests, and customer service inquiries.
Improve our website, portal, services, operations, reporting, and customer experience.
Maintain records, verify consent, comply with legal obligations, and protect our rights, customers, and services.

SMS/Text Messaging Policy

If you provide your mobile phone number and opt in to receive text messages from iPermit, we may send you SMS/text messages related to permit services, inspection scheduling, job updates, service coordination, customer support, or other service-related communications.

When you are contacted by an iPermit representative or automated calling system regarding permit scheduling or related services, you may verbally request to receive SMS/text messages during that call. In that case, your verbal request is recorded, logged, and treated as your express consent to receive SMS/text messages from iPermit. A confirmation SMS will be sent to the number on file immediately following your request. If you did not make this request or wish to opt out, reply STOP to any message at any time.

Message frequency varies depending on your service requests and account activity. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message from us. You may request assistance at any time by replying HELP or contacting us at 855-737-6484 or info@ipermitusa.com.

No Sharing of Mobile Information for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver and support our messaging services, such as SMS platform providers, customer service providers, and other vendors who assist us in operating our communications. These service providers are not permitted to use your information for their own marketing or promotional purposes.

How We Share Information

We may share information only as needed to provide and support our services, including with:

Municipalities, building departments, inspectors, agencies, contractors, homeowners, and other parties involved in permit, inspection, HERS testing, or service completion.
Technology, hosting, portal, CRM, SMS, email, analytics, security, and customer support providers that help us operate our business.
Professional advisors, such as legal, accounting, insurance, or compliance advisors.
Government authorities or other parties when required by law, regulation, subpoena, legal process, or to protect our rights, safety, customers, or services.

We do not sell your personal information. We do not share your mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no website, portal, electronic system, or communication method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage records, comply with legal obligations, resolve disputes, enforce agreements, and support business operations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and business record requirements.

You may opt out of SMS/text messages at any time by replying STOP. You may request SMS assistance by replying HELP.

Third-Party Websites and Services

Our website or communications may include links to third-party websites, portals, integrations, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website, portal, services, or communications after changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

iPermit USA
31225 La Baya Drive #213
Westlake Village, CA 91362
Phone: 855-737-6484
Email: info@ipermitusa.com